From virtual meetings and digital communication to accountability and responsiveness, the rules of engagement are shifting in the meetings and events industry. Explore how to balance modern flexibility with timeless professionalism while prioritizing human-first communication that fosters connection, respect and productivity. Whether you're adapting to the new expectations of younger generations or reinforcing workplace values, you’ll gain practical strategies to bridge perspectives and thrive.

Learning outcomes:

Adapt to evolving expectations: Understand how workplace etiquette is shifting with the rise of Gen Z, hybrid work and experiential learning

Master human-first communication: Learn how to build trust, connection and clarity in digital and in-person interactions in the modern meetings era

Enhance accountability and follow-through: Foster responsiveness, punctuality and ownership that will build trust and strengthen relationships internally and with industry partners

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: Module 1: Understanding the Market, 0.75 credits

* CMP/CEU Approved: Domain J: Marketing and Communication 0.75 credits