A new methodology for evaluating ROX (return on experience)
Experiential Event Design

A new methodology for evaluating ROX (return on experience)

Creativity
Data
Marketing
Meeting planner toolkit
Tuesday, Oct 7, 2025
11:10 AM - 11:35 AM | America/Los_Angeles

Education session

Inspiration Hub, Mandalay Bay | Curious Minds Theater, Stand F247
English
About

Explore a new evaluation framework which quantifies the ROX (return on experience) of experiential events. The REMARKABLE rubric captures a comprehensive array of audience engagement and emotional affinity, filling in gaps from traditional evaluation metrics. Using production examples from her REMARKABLE 2025 Report, Laura outlines the evolution, application and value of the rubric.

Learning outcomes:

Apply the framework

Employ it as a design tool to clarify intentionality and to deliver on goals and KPIs

Use it as an educational asset to create shared language across departments and with clients

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: Module 7: Building the Value and Impact of the Convention Industry, 0.5 credits

* CSEP Approved

Speakers

Laura Hess

Reuleaux