Associate Dean, Associate Professor
Visit Austin
Dr. Gaylen Paulson is Associate Dean and Director of Texas Executive Education, and a faculty member in the Rosenthal Department of Management at UT Austin’s McCombs School of Business. His research explores how people interact strategically, with a focus on negotiation, conflict management, persuasion, change and interpersonal communication.
Gaylen has received multiple teaching awards, including the Fawn and Vijay Mahajan Teaching Excellence Award for Executive Education. He has been regularly named to McCombs’ Faculty Honor Roll by UT MBA students and recognized as Outstanding Faculty by the Engineering Management Executive Master’s program.
His consulting and executive training programs have been delivered for a wide range of organizations, including 3M, Aegon, Amazon, Apple, Bayer, BBVA/Compass, Blue Cross Blue Shield, BP, Dell, Deloitte, Dun & Bradstreet, Ernst & Young, Guidant, HEB, HP, Johnson & Johnson, LCRA, LG, Microsoft, PMI, NPR, Petrobras, Pfizer, Rackspace, Samsung, Shell, SK, St. Jude Medical, Tesla, Texas Instruments, the US Air Force, US Army, US Department of Defense, US Navy and Visa. Gaylen frequently presents on negotiation skills, managerial leadership and strategic influence.
His writing covers topics such as negotiation processes, confrontation, overcoming resistance to persuasion, the impact of electronic communication on performance, and perceptions of threat in the workplace. His work has appeared in publications including The Journal of Applied Psychology, The International Journal of Conflict Management, International Negotiation, Communication Research, and The Handbook of Language and Social Psychology.
Outside work, Gaylen enjoys outdoor activities, water sports, golf, squash, pickleball—and recovering from sports injuries.
Date

Explore the art and science of influence in complex organizational settings. Draw on principles from behavioral psychology, communication theory and change management, to navigate resistance, build trust and advocate effectively for new ideas. Learn to identify the psychological roots of resistance to change, strategically frame your message and enhance credibility through trustworthiness, expertise and dynamism.
Sponsored by Visit Austin
In partnership with The University of Texas-Austin, Texas Executive Education at the McCombs School of Business
Learning outcomes:
Explore the psychological foundations of resistance to change in organizational environments
Apply strategic framing techniques to communicate ideas persuasively and reduce opposition
Understand how to gain credibility through trustworthiness, expertise and dynamism
* CSEP Approved

Handle moments of tension with more confidence. Explore what drives disagreement and learn practical ways to encourage open, productive conversations. As an introduction to conflict resolution, you’ll be shown how to reflect, reframe and communicate with greater intention—especially in challenging situtations.
Learning outcomes:
Explore the underlying causes of conflict to better understand how tension arises
Interpret the key dynamics of disagreement to identify opportunities for productive dialogue
Apply intentional communication strategies to navigate challenging situations with confidence