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Customer eXperience Keynote Speaker I Heart-Led Business Growth Creator
Unique Speaker Bureau International
Claire Boscq is ranked number one woman on the Customer eXperience Global Gurus list. She’s an international keynote speaker and creator of the Heart-Led Business Growth Blueprint™. With over three decades’ expertise in customer experience, mystery shopping and employee engagement, Claire is recognized as a leading authority in the CX industry.
Through her Heart-Led Business Growth Blueprint™, she helps organizations align culture, energize people and places, and increase customer advocacy and profitability. By blending ancient principles of Feng Shui with modern business needs, her framework reflects her philosophy: lead with the heart, manage with the head.
Claire is the author of four books, including two bestsellers, and has delivered keynotes in over 30 countries in both English and French.
Date
Explore how bold thinking can redefine business across borders. Through forward-looking keynotes and case-based stories, see how courageous ideas are transforming companies, industries and entire regions. Aligned with the IMEX Impact 2.0 talking point, the Showcase explores the power of transformation as a force for meaningful change.
Register here: https://www.uniquespeakerbureauint.com/usbi-imex-america-2025
Learning outcomes:
Consider pivoting strategy, embracing new technologies, or reimagining leadership models
Gain global perspectives and understand the universality of change
Understand what transformation looks like, what drives it and how to apply it across markets and mindsets
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: Module 7: Building the Value and Impact of the Convention Industry, 1.0 credits
Disconnection within organization’s can impact customer experience and company culture. Claire explores how aligning your inner energy as a leader creates a ripple effect—energizing teams and elevating customer care. When leaders show up with purpose, they inspire trust, engagement and connection. Blending ancient wisdom with soulful insight, Claire shares how to reconnect with yourself to transform company culture.
Learning outcomes:
Reconnect with your inner energy to inspire authentic company culture
Boost engagement by creating alignment that energizes employees and enhances collaboration
Cultivate care by embedding empathy and connection into the employee and customer experience