Pamela M. Robinson is the Founder and Chief Growth Officer of Fusion Force, a consultancy dedicated to elevating service standards, strengthening leadership and enhancing workplace culture across the global hospitality industry. She is a certified vocational trainer and facilitator, accredited by the Ministry of Education in St. Lucia, and a member of the International Coaches Federation. Pamela designs and delivers training in customer service, leadership and sales and marketing for luxury hotels, government agencies and corporate teams.

Over a career spanning more than two decades, Pamela has held senior roles including General Manager, Director of Sales and Assistant General Manager at five-star boutique hotels in Asia, North America and the Caribbean, collaborating with counterparts across Europe. She also curates a luxury travel platform with nearly 12,000 Instagram followers, showcasing high-end properties, experiences and dining. In addition, she is the founder of Marguerite Rose Organics, which produces small-batch, non-toxic candles for luxury spas and boutiques.

Pamela holds a BA in Business Management with a minor in Hospitality, and a Master’s in Marketing. Outside work, she mentors emerging hospitality professionals and explores destinations known for their cultural heritage and culinary traditions.