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Speaker
The Welcoming Edge
Mary Delia Allen is a professional speaker and founder of The Welcoming Edge, a platform dedicated to elevating customer and guest experiences. With over 20 years’ leadership in hospitality and logistics, she’s managed transportation and front-line operations for organizations including the NFL, MLB, Bank of America and T-Mobile.
Based in Cleveland and Fort Lauderdale, Mary Delia believes every hospitality experience begins with human arrows saying hello.
Date
In a world where guests crave independence and calm, the first hello counts more than ever. Explore how warm, thoughtful welcomes can turn fleeting moments into lasting loyalty. Leave with simple, no-cost rituals that boost team spirit, shape a positive culture, and make your hospitality experience stand out.
Learning outcomes:
Show how a single, thoughtful welcome can transform your event; how micro-moments create lasting impressions
Discover simple, cost-free welcome rituals that make your venue or event stand out
Move beyond scripted hellos to warm, human-centered greetings that feel real
